free shipping on all orders worldwide
free shipping on all orders worldwide

Returns & Exchanges

Our Simple Refund & Return Policy And Pledge To You

We want you to be thrilled with our premium products!

If you are not satisfied with your product for any reason let us know and we will make it right, no questions asked.

It really is that easy and simple!

We'll replace any product within 30 days of receipt, or give you a full refund - whichever you'd prefer.

To initiate a refund or return/replacement of a product, please email:

support@horzo.com

Contacting us please include order number for faster response!

We hope you had a great time shopping with us!

Nonetheless, if for any reason at all, you are unsatisfied with your purchase, please do drop us an email within 30 days of receiving your order. If you do decide to return it to us, you will either be given store credit or allowed to exchange the returned item for another item of equal or lower value or simply get a refund.  

We do not charge any types of restocking or handling fees, however please note that buyers are responsible to pay for the return shipping/postage costs and we will not be able to reimburse these costs.